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Chapter 1 General Rules
Article 1 Application of Terms of Service

Under this terms of the agreement, the Company leases a rental car (hereinafter referred to as & rental car) to a rental car, and a rental car leases the rental car from the company.

2. We can enter special contracts unless contrary to the purpose of this agreement or supplementary provisions, laws, administrative notices and general practices. If a special contract is concluded, such special contract shall prevail over the terms of the contract.



Chapter 2 Booking
Article 2 Preparation of reservation

If you agree to a separately provided terms of use and price list at rental of a rental car, you can reserve a rental car by pre-designating a rental car class when you rent a rental car separately. , Rental location, rental period, return place, driver's name, use or non-use of a child seat or other accessories, and other rental conditions (hereinafter referred to as "lease terms").

2. In the event of receiving a reservation from the lessor, in principle, the company shall comply with the reservation to the extent that the leased vehicle can be rented within the vehicle owned by the customer.



Article 3 Change of Reservation

In the event that the Renter desires to change any of the Renting Conditions as described under Article 2.1, the Renter must obtain the consent of the Company in advance.



Article 4 Cancellations of the Reservations, Etc.

The Renter can cancel the reservation by the method provided separately.

2. The reservation shall be deemed to have been cancelled when the Renter does not commence the process of executing a rental agreement for renting a Rental Vehicle (hereinafter referred to as "Rental Agreement") within one hour from the reserved commencement time of rental due to its own cause.

3. If the Rental Agreement of the anticipated Rental Vehicle is not executed as a result of any occurrence of an accident, theft, non-return, a recall, or natural disaster or any other event, which is not attributable to the Renter or the Company, the reservation shall be deemed to have been cancelled.


Article 5 Substitute for the Rental Vehicle

If the Company is unable to rent a vehicle of the same class that the Renter has reserved, the Company may offer to rent a vehicle of a different class (hereinafter referred to as "Substitute Vehicle").

2. If the Renter accepts the offer as provided in Article 5.1, the Company shall rent the Substitute Vehicle under the same Renting Conditions offered at the time of reservation other than the class of rental vehicle. If the rental charge for the Substitute Vehicle is higher than that of the vehicle class as reserved, the rental charge for the reserved vehicle class shall apply, and if the rental charge for the Substitute Vehicle is lower than that of the vehicle class as reserved, the rental charge for the vehicle class of the Substitute Vehicle shall apply.

3. The Renter may refuse to accept the offer for the Substitute Vehicle made in accordance with Article 5.1 and cancel the reservation.


Article 6 Exemption

Except as otherwise stated in Articles 4 and 5, the Company and the Renter shall make no claims whatsoever against each other with respect to the cancellation of reservations or the non-execution of the Rental Agreement.



Article 7 Agency for Reservations

The Renter may make reservations through travel agents, business partners, etc. (hereinafter referred to as "Agent") who handle reservation services on behalf of the Company.

2. The Renter who has made reservations through the Agent as described under Article 7.1 may apply for change or cancellation of such reservations only through the said Agent.


CHAPTER 3 RENTALS
Article 8 Execution of the Rental Agreement

The Renter shall specify the Renting Conditions as set forth in Article 2.1, and the Company shall specify the vehicle renting conditions as set forth in these Terms and Conditions, the price list, etc. before entering into the Rental Agreement, except where there is no vehicle available for the Company to rent or where the Renter or the driver of the Rental Vehicle falls under any of the provisions of Article 9.1 or 9.2.

2. Upon the execution of the Rental Agreement, the Renter shall pay to the Company the rental charge as set forth in Article 11.1.

3. The Renter himself/herself is the Driver, the Renter shall present to the Company the driver's license of his/her own, as well as a photocopy thereof, and if the Renter himself/herself is not the Driver, the Driver shall present to the Company the driver's license of his/her own and a photocopy thereof.

4. Upon execution of the Rental Agreement, the Company may ask the Renter and the Driver to present to the Company other documents for identification which the Company designates in addition to the driver's license, and the Company may make photocopies of such documents.

5. Upon execution of the Rental Agreement, the Company will ask the Renter and the Driver to report the mobile phone number or other means of contact so as to communicate with the Renter and the Driver during the rental period.

6. Upon execution of the Rental Agreement, the Company may require Renter to make payment by way of credit card or cash, or designate other methods of payment.

7. The Renter may not extend the rental period after the execution of the Rental Agreement.



Article 9 Refusal to Execute the Rental Agreement

In the event that the Renter or the Driver falls under any of the provisions set forth below, the Rental Agreement shall not be executed.

(1) If the driver's license required to operate the Rental Vehicle is not presented to the Company, or if the Renter or the Driver does not consent to the submitting of a copy of the driver’s license of such Driver even though the Company has made a request thereof.
(2) If the Renter or the Driver is deemed to be under the influence of alcohol.
(3) If the Renter or the Driver presents toxic symptoms due to narcotics, stimulant drugs, thinner, etc.
(4) If the Renter or the Driver intends to accompany children under the age of 9 notwithstanding the fact the Renter or the Driver fails to install a child seat in the Rental Vehicle.
(5) If the Company determines that the Renter or the Driver is a member of a crime syndicate or a crime syndicate-related organization, or associated therewith, or a member of other antisocial organizations.

2. In the event that the Renter or the Driver falls under any of the provisions set forth below, the Company shall reserve the right to refuse to execute the Rental Agreement.

(1) If the Driver designated at the time of reservation differs from the Driver at the time of the execution of the Rental Agreement.
(2) If the Renter or the Driver has defaulted on the payment of rental charges or other payments owed to the Company with respect to past rentals.
(3) If the Renter or the Driver acted in contravention of Article 17 with respect to past rentals.
(4) If the Renter or the Driver committed any of the acts provided in Article 18.6 or Article 23.1 with respect to past rentals (including rentals from other car rental companies).
(5) If the Renter or the Driver had automobile insurance coverage refused with respect to past rentals due to any violation of the terms and conditions for rental or the insurance policies.
(6)If the Renter or the Driver committed any violent acts, demanded any burden exceeding a reasonable range or used any violent force or statements against employees or other related parties of the Company in relation to a transaction with the Company.
(7)If the Renter or the Driver damaged the credit of the Company or interfered with the business of the Company by spreading false information, or by use of fraudulent means or force.
(8) If the Renter or the Driver does not meet any conditions as separately prescribed.
(9) If the Company otherwise determines inappropriate.

3. If a reservation already exists with the Renter in case of Article 9.1 or 9.2, the reservation shall be deemed to have been cancelled, and if the Renter has paid the cancellation fee.



Article 10 Formation of the Rental Agreement, Etc.

The Rental Agreement shall be formed when the Renter pays the rental charge to the Company.

2. The delivery as described under Article 10.1 shall take place at the commencement date and time of rental as specified in Article 2.1.


Article 11 Rental Charge

The Rental Charge shall mean the total of the following amounts, and the Company shall specify each amount as well as the basis for calculation in the price list:
Basic rental charge; drop-off charge; enrollment fees for optional Collision Damage Waiver; optional fees; fuel charge; delivery/collection charge; and other charges.



Article 12 Changes in Renting Conditions

If the Renter desires to change the Renting Conditions as set forth in Article 8.1 after the execution of the Rental Agreement, the Renter must obtain the prior consent of the Company.

2. The Company may not consent to a change to the Renting Conditions as described under Article 12.1 if such change interferes with the Company's renting operations.



CHAPTER 4 USE
Article 13 Managerial Responsibilities

The Renter or the Driver shall observe the duties with the care of a good custodian in operating and maintaining the Rental Vehicle during the period from the delivery until the return of the Rental Vehicle to the Company (hereinafter referred to as "during the period of use of the Rental Vehicle").

Article 14 Daily Inspections and Maintenance

During the period of use of the Rental Vehicle, the Renter or the Driver must conduct necessary daily inspection and maintenance of the Rental Vehicle before use.


Article 15 Prohibited Acts

The Renter or the Driver shall be prohibited from any of the following acts during the period of use of the Rental Vehicle.

(1) To use the Rental Vehicle for transportation business utilizing automobiles or purposes similar thereto without obtaining the consent of the Company or the permission as required by the Road Transport Law.
(2) To use the Rental Vehicle for purposes other than those specified, or to let a third party other than the Driver specified on the rental vehicle certificate under Article 8.3 or a person whom the Company approves drive the Rental Vehicle.
(3) To sublet the Rental Vehicle or to deposit it for security or any other acts which would infringe on the rights reserved by the Company.
(4) To falsify or alter the automobile registration number plate or license number plate of the Rental Vehicle, or to change the original form of the Rental Vehicle by rebuilding, redesigning, etc. the Rental Vehicle.
(5) To use the Rental Vehicle for any kind of test or competition, or for towing or pushing any other vehicle without obtaining the consent of the Company.
(6) To use the Rental Vehicle in violation of laws and regulations or against public order and standards of decency.
(7) To purchase damage insurance for the Rental Vehicle without obtaining the consent of the Company.
(8) To bring the Rental Vehicle out of Hawaii.
(9) To otherwise act in violation of the Renting Conditions of Article 8.1.

2. The Company may initiate legal procedures in the event any of the provisions of Articles 15, 16 or 21 is applicable and there is a violation of the criminal law.


Article 16 Measures in Case of Illegal Parking, Etc.

If the Renter or the Driver parks the Rental Vehicle in violation of the Road Traffic Law during the period of use of the Rental Vehicle, the Renter or the Driver shall appear at the court with jurisdiction over such district and immediately pay violation fine for the illegal parking, as well as the charges of towage, storage, pick-up and others in connection with such illegal parking.

2. In the event that police notifies the Company of the Renter's or the Driver's illegal parking of the Rental Vehicle, the Company shall contact the Renter or the Driver and instruct the Renter or the Driver to move or to collect the Rental Vehicle promptly and also to appear at the relevant court at the expiration of the rental period or by the specific time instructed by the Company for completion of the legally required procedure, and the Renter or the Driver shall comply. If the police tow the Rental Vehicle, the Company may itself collect the Rental Vehicle from the police at its discretion.

3. After giving instructions to the Renter or the Driver in accordance with Article 16.2, the Company shall inquire into the status of the legally required procedure at its discretion by checking the traffic violation notice, payment notice, the receipt of a penalty, etc., and if the required procedure is not complete, the Company shall continue to give instructions in accordance with Article 16.2 to the Renter or the Driver until the procedure is completed. Furthermore, the Company shall require the Renter or the Driver to sign a specific document (hereinafter referred to as "Acknowledgement Letter") to the effect that the Renter or the Driver admits having illegally parked the Rental Vehicle, that the Renter or the Driver shall report to the court and that the Renter or the Driver shall act in compliance with the related laws and regulations, and the Renter or the Driver shall comply accordingly.

4. If the Company deems necessary, the Company may cooperate with police in pursuit of the responsibility of the Renter or the Driver in connection with the illegal parking, taking such action as submitting to the police documents containing personal information, except Individual Number, such as the Acknowledgement Letter or the rental vehicle certificate. The Renter or the Driver shall consent to such actions the Company may take.

5. In the event that the Company receives an order for payment of a violation fine for illegal parking in accordance of the Road Traffic Law and pays such violation fine for illegal parking on behalf of the Renter or Driver, or the Company pays any expenses for searching the Renter or the Driver or for the collection of the Rental Vehicle, the Company will claim the following amounts against the Renter or the Driver. In such case, the Renter or the Driver shall pay the Illegal Parking Related Expenses to the Company on or before the due date designated by the Company.

(1) Amount equaling the violation fine for illegal parking.
(2) Penalty for illegal parking separately specified by the Company.
(3) Expenses for searching the Renter or the Driver or for towing, storing, collecting, etc. of the vehicle.


CHAPTER 5 RETURN
Article 17 Responsibility for the Return of the Rental Vehicle.

The Renter or the Driver shall return to the Company the Rental Vehicle at the specified returning place at or before the expiration of the rental period.

2. The Renter or the Driver shall compensate the Company for all the damage caused to the Company if the Renter or the Driver is in violation of Article 17.1.

3. In the event that the Renter or the Driver fails to return the Rental Vehicle during the rental period due to a natural disaster or any other force majeure event, the Renter or the Driver shall not be liable for the damages arising from such cause. In this case, the Renter or the Driver shall immediately contact the Company and follow the instructions given by the Company.



Article 18 Check of the Rental Vehicle at the Time of Return, Etc.

The Renter or the Driver shall return the Rental Vehicle in the presence of a representative of the Company. In such case, the Renter or the Driver shall return the vehicle in the same conditions as of the commencement of rental, except for ordinary wear and tear arising from normal use.

2. The Renter or the Driver, at the time of return of the Rental Vehicle, shall confirm that no articles belonging to the Renter or the Driver or any of the passengers have been left behind in the Rental Vehicle. The Company shall bear no responsibility for the storage of such articles after the completion of return of the Rental Vehicle.


Article 19 Rental Charge for Rental Period Change

If the Renter or the Driver changes the rental period in accordance with Article 12.1, the Renter or the Driver shall pay the rental charge corresponding to the rental period after such change is made.



Article 20 Measures in Case of Non-Return

In the event that the Renter or the Driver does not return the Rental Vehicle to the specified returning place after the expiration of the rental period, and if the Renter and the Driver fails to comply with the Company's request for return or if the Company determines that the Rental Vehicle is non-returnable because the whereabouts of the Renter is not known or due to other reasons, the Company may take legal measures including the filing of a criminal charge.

2. In case of non-return of the Rental Vehicle as provided in Article 20.1, the Company shall take all necessary measures to locate the said vehicle, including but not limited to, contacting families and relatives of the Renter or the Driver, as well as people in the offices where the Renter or the Driver work, or operating GPS, etc.

3. In case Article 20.1 becomes applicable, the Renter or the Driver shall be liable for all the damages.


Article 21 Measures in Case Breakdowns Are Found

If the Renter or the Driver detects any abnormality or breakdown of the Rental Vehicle during the period of use of the Rental Vehicle, the Renter or the Driver shall immediately discontinue operation and contact the Company and at the same time follow instructions given by the Company.


Article 22 Measures in Case of Accidents

In the event that the Rental Vehicle is involved in any accident during the period of use of the Rental Vehicle, the Renter or the Driver shall immediately discontinue operation and take measures required by laws and regulations regardless of whether the accident is serious or not, and shall further take the following measures:

(1) Immediately report to the Company on the situation of the accident and follow instructions given by the Company.
(2) If the Rental Vehicle is to be repaired based on instructions given by the Company as provided under Article 22.1(1), such repair shall be performed at the Company or at the repair facility designated by the Company, unless the Company agrees otherwise.
(3) Cooperate with the Company and the insurance company with which the Company has entered into a contract in the investigation of the accident, and submit without delay the necessary documents, etc.
(4)If entering into settlement or other agreement with the counterparty with respect to the accident, obtain prior consent of the Company.

2. In addition to taking measures provided in Article 22.1, the Renter or the Driver shall handle the accident and solve the matter on his/her own responsibility.

3. The Company shall furnish the Renter or the Driver with advice on the handling of the accident, and cooperate with the Renter or the Driver in solving the accident.



Article 23 Measures in Case of Theft

The Renter or the Driver shall take the following measures in the event that the Rental Vehicle is stolen or otherwise damaged during the period of use of the Rental Vehicle.

(1)Immediately report to the nearest police.
(2) Immediately notify the Company of the situation of the damage, etc. and follow the instructions given by the Company.



Article 24 Termination of the Rental Agreement due to Non-Usability of the Rental Vehicle

In the event that the Renter or the Driver cannot continue using the Rental Vehicle due to breakdown, accident, theft or any other cause (hereinafter referred to as "Breakdown, etc.") during the period of use of the Rental Vehicle, the Rental Agreement shall terminate.



CHAPTER 7 Compensation and Indemnification
Article 25 Compensation and Business Indemnification

In the event that the Renter or the Driver causes damages to a third party or the Company during the period of use of the Rental Vehicle, the Renter or the Driver shall be liable for compensation of such damages except for damages caused by reasons attributable to the Company.

2. Among the damages to the Company provided in Article 25.1, the Renter or the Driver shall compensate the Company in accordance with the provisions of the price list or indemnify the business for damages resulting from the loss of use of the Rental Vehicle due to accident or theft, or breakdown, defacement or odor of the Rental Vehicle due to causes attributable to the Renter or the Driver, and the Renter or the Driver shall pay such amounts.



Article 26 Insurance and Indemnification

In the event that the Renter or the Driver is liable for compensation as stipulated in Article 25.1, insurance payment or indemnification payment shall be paid in accordance with the liability insurance contract which the Company has executed with regard to the Rental Vehicle or the Company's indemnification system, but not exceeding the following limits:

(1) Bodily Injury/Death:
$1,000,000

(2) Property Damage:
Per Accident - Maximum $100,000 (Deductible/$500)

(3) Rented Vehicle:
Per Accident - Current Value (Deductible/ $500)

(4) Personal Injury Protection Coverage:
Per Accident - Maximum $10,000 x Number of Seats


2. The insurance payment or indemnification payment as set forth in Article 26.1 will not be paid if any of the exemption clauses in the liability insurance or indemnification policy is applicable.

3. The insurance payment or indemnification payment as set forth in Article 26.1 will not be paid if the Renter or the Driver violates any of the provisions prescribed in the terms and conditions for rental.

4. The Renter or the Driver shall bear any damages for which insurance payment or indemnification payment is not paid, or damages in excess of such insurance payment or indemnification payment as payable under Article 26.1.

5. If the Company has paid for the damages to be borne by the Renter or the Driver, the Renter or the Driver shall immediately repay such amount to the Company.

6. The Renter or the Driver shall bear amounts equaling the deductibles under the insurance payment or the indemnification payment stipulated in Articles 26.1(2) or 29.1(3) unless an agreement otherwise exists.



CHAPTER 8 Termination of the Rental Agreement
Article 27 Termination of the Rental Agreement

If the Renter or the Driver, during the period of use of the Rental Vehicle, violates these Terms and Conditions, or if it falls under any of the cases stipulated in Article 9.1, the Company may terminate the Rental Agreement without any notification or reminder whatsoever and immediately demand that the Renter or the Driver return the Rental Vehicle. In such case, the Company shall not return the rental charge received to the Renter.



CHAPTER 10 MISCELLANEOUS
Article 28 Set-Off

In the event that the Company owes any monetary obligation to the Renter or the Driver under these Terms and Conditions, the Company may at any time set-off such monetary obligation against the monetary obligation which the Renter or the Driver owes to the Company.



Article 29 Sales Tax
The Renter or the Driver shall pay to the Company consumption tax (including rental car surcharge tax) imposed on the rental transaction under these Terms and Conditions.



Article 30 Default Charge

In the event that the Renter or the Driver fails to perform any monetary obligation under these Terms and Conditions, the Renter or the Driver shall pay to Company a default charge at 14.6% per annum.



Article 31 Subsidiary Rules

The Company may separately prescribe the subsidiary rules of these Terms and Conditions, and such subsidiary rules shall have the same effect as these Terms and Conditions.



Article 32 Governing Law

All agreements, rentals and acts incidental to rentals made under these Terms and Conditions shall be governed by and interpreted in accordance with Hawaii law.



Article 33 Versions in English and in Japanese
In the event of any discrepancy of the Terms and Conditions between the English version and the Japanese translation, the English version shall prevail.